Perth Airport’s investments and redevelopments are finally paying off. In recent years, Perth Airport has invested heavily to improving existing facilities and enhancing customer service. Those efforts are finally being recognised after a second straight year of improvement.
The Australian Competition and Consumer Commission recently released a report that places Perth Airport’s quality of service as on par with Brisbane’s. The report found that both Brisbane and Perth airports were rated equal within the “good” category. Overall ratings were drawn from survey results and objective indicators.
“We are delighted that our extensive $1 billion redevelopment program to improve facilities and services is being recognised by our customers,” said Kevin Brown, Perth Airport CEO.
“The redevelopment program is providing benefits for both passengers and airlines, and it is particularly pleasing to see that this is the first time in the past decade that Perth Airport has achieved the highest rating of Australian major airports by airlines.”
The redevelopments don’t stop there however as Perth Airport continues to invest heavily in its facilities and enhance the travelling experience.
More than 550 parking spaces have been added to the car park at T1, increasing the total number of parking spaces to 22,763. Significant investments have also been made to improving ground transport access infrastructure.
Additional improvements to the airport include the doubling of size to the terminal facilities, resulting in operational efficiency and better overall service.
The report from the ACC found that the airport had a dip in total passenger numbers. But revenue per passenger recorded a huge increase and grew by 13 per cent to $14.48. Despite Perth Airport posting these numbers, its private owner saw profits fall to $70.3 million which can be attributed to the massive investments that have been made to the facilities.
Indeed, passenger and airline surveys show that customer satisfaction is increasing. Improvements in waiting times have also led to Perth Airport being named as one of the most punctual airports in the world in the 2016 OAG Punctuality League Report.
“The quality of service ratings for Perth Airport has increased substantially as a result of these investments and this is clearly reflected in our results in this year’s report,” Mr Brown said.
“Despite the decline in passenger numbers and aircraft movements, we look to continue investing in the transformation of Perth Airport to ensure we continue to deliver a world-class airport experience.”